Refund & Cancellation Policy

Cancellation and Refund Policy

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This policy outlines the cancellation and refund guidelines for services provided by Trusted Truck Transport LLC ("we", "us", or "our") to our customers ("you" or "your").

How to Request a Cancellation: All cancellation requests must be submitted to our dispatch team directly. To ensure your request is timestamped and processed accurately, please email your cancellation notice to accounting@trustedtrucking.com or call us at +1 (855) 468-8881.

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To maintain our schedule and compensate drivers, the following cancellation and refund policy applies to all services:

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• More than 24 Hours Notice: If you cancel a service more than 24 hours before the scheduled pick-up, there are no cancellation fees. Any pre-payment will be fully refunded to your original payment method.

• Less than 24 Hours Notice: Cancellations made within 24 hours of the scheduled pick-up will be subject to a strictly enforced $150 cancellation fee. The remaining balance of any pre-payment will be refunded to your original payment method minus this fee.

• After Dispatch: Cancellations made after a driver has already been dispatched to the pick-up location will be subject to a $250 cancellation fee. The remaining balance of any pre-payment will be refunded to your original payment method minus this fee.

 

Refund Processing Time: Approved refunds are processed immediately on our end, but please allow 5 to 7 business days for the funds to appear on your bank or credit card statement, depending on your financial institution.

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Last Updated: April 17th, 2026

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